Employment

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Thank you for your interest in becoming part of the Southwick’s Zoo team! We are currently accepting applications for 2022 seasonal positions.

Questions about working at Southwick’s Zoo? Email HR@southwickszoo.com.

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*If you are looking for information regarding Animal Care Internships or Education Internships with EARTH Limited and Southwick’s Zoo, click HERE.

*If you are looking for information about employment at Galliford’s Restaurant & Tavern (front of house, back of house, and event staff positions), click HERE.

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Requirements For All Positions

Seasonal positions are part-time, and schedules will vary weekly for most positions.

Please review the position descriptions below before completing your application to determine which position you are best suited for. In accordance with Massachusetts child labor laws, please no applicants under 16 years of age.

• Availability: Applicants must be available to work during our normal zoo season (April through October) including weekdays, weekends, holidays unless stated otherwise. Evening shifts may also be available to work during our Festival of Illumination event, open September – January.
• All applicants must be at least 16 years of age. Please note that some positions require a minimum age of 18 years.
• All applicants must be comfortable working outdoors in all weather conditions unless otherwise stated in the job position requirements.
• All job positions can be assigned additional duties as required by management.

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Returning Employees:

If you worked at Southwick’s Zoo during 2021 and wish to return for the 2022 season, please fill out and submit the Returning Employee Application.

If you wish to apply to work in a different position in a different department, please fill out the seasonal position application.

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Seasonal Positions

Please review the positions below to determine which position you are best suited for. Please do not apply for positions unless you meet both age and job requirements. Sorry, due to the high volume of applications we receive, we will not be able to consider applications that do not meet all requirements, and not all applicants will be contacted.

Click position titles to expand for full descriptions. Click the button below to apply.

[/et_pb_text][et_pb_button button_url=”https://stg-southwickszoo-dev.kinsta.cloud/employment/employment-application/” button_text=”Apply to Work at Southwick’s Zoo” button_alignment=”center” _builder_version=”4.16″ _module_preset=”default” custom_button=”on” button_text_color=”#FFFFFF” button_bg_color=”#e06100″ button_border_radius=”28px” button_use_icon=”off” custom_margin=”||46px|||” box_shadow_style=”preset1″ box_shadow_blur=”4px” global_colors_info=”{}”][/et_pb_button][et_pb_toggle title=”Admissions/Retail/Attractions Team Member” disabled_on=”on|on|on” _builder_version=”4.16.0″ title_level=”h3″ custom_margin=”||20px” background_color_phone=”RGBA(255,255,255,0)” background_last_edited=”on|phone” background_enable_color_phone=”on” disabled=”on” global_colors_info=”{}”]

Overview

Team Members in this position may work in a variety of locations in the zoo including the entrance, attractions, and  retail locations. Employees in in this position provide our guests with excellent customer service and help ensure that all guests have a positive experience.

Responsibilities include assisting visitors with entry into the zoo, providing information about zoo rules and other information, handling cash, operating POS terminal, keeping work area clean and organized, stocking and displaying merchandise, and answering visitor questions.

 

Requirements

• Must have strong customer service skills, and must be comfortable interacting with and conversing with all types of guests.
• Must be friendly, courteous, and upbeat.
• Must be able to work as a team or independently.
• Must have strong communication skills.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 20 pounds.

[/et_pb_toggle][et_pb_toggle title=”Food & Beverage Team Member” disabled_on=”on|on|on” module_id=”security” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Food & Beverage Team Members work in various venues in Southwick’s Zoo and Galliford’s Restaurant & Tavern. Employees in this position provide our guests with excellent customer service and help ensure that all guests have a positive dining experience. These team members will be assigned duties as volume of customers dictates on a daily basis.

Availability/Time Commitment: Weekend, holiday, and vacation availability is a priority for this position.

Experience/Requirements

• Must have a friendly demeanor and strong customer service skills.
• Must be comfortable working in a fast-paced and demanding work environment.
• Must have strong oral and written communication skills and be able to work in a team environment or independently.
• Must be highly motivated and goal oriented.
• Position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 50 pounds.

[/et_pb_toggle][et_pb_toggle title=”Petting Zoo Attendant (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16.0″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Petting zoo attendants assist with the cleaning of our petting zoo area and with the feeding of our petting zoo animals. Petting Zoo attendants also interact with and educate our visitors. Attendants are expected to learn and enforce all petting zoo rules in order to maintain a safe environment for both visitors and the animals.

Petting zoo attendants may also work in our Deer Forest to assist visitors and ensure a safe environment for guests and the animals.

Requirements

• Must be at least 18 years of age
• Prior experience with goats is preferred.
• Must be comfortable interacting with children and adults.
• Must be friendly and polite with strong customer service skills.
• Must be able to be in close proximity to hay and shavings and other possible allergens, such as hay and alfalfa.
• Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 50 pounds.

[/et_pb_toggle][et_pb_toggle title=”Pony Ride Attendant (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Pony Ride Attendants assist with the zoo’s pony ride attraction. Attendants are responsible for lifting children onto the saddle, explaining and enforcing ride rules, and keeping the pony ride area clean. Attendants are expected to help maintain a safe environment for both the visitors and the animals.

Pony ride attendants may also work in our Deer Forest to assist visitors and ensure a safe environment for guests and the animals.

Requirements

• Must be at least 18 years of age.
• Prior experience with horses is preferred.
• Must be comfortable interacting with children and adults.
• Must be friendly and polite with strong customer service skills.
• Must be comfortable working outdoors and able to stand for extended periods of time.
• Must be able to be in close proximity to hay and shavings and other possible allergens, such as hay and alfalfa.
• Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 50 pounds.

[/et_pb_toggle][et_pb_toggle title=”Hoof Stock Zookeeper (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.17.4″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Summary

This full-time or part-time position performs basic animal husbandry for a wide variety of animals with a strong emphasis on cleaning animal exhibits. The position reports to the Lead Hoof Stock Zookeeper and President of the Zoo.

Duties

• Cleaning and feeding of Hoof Stock animal collection/other husbandry tasks.
• Maintenance/upkeep/construction/landscaping of animal exhibits
• Basic animal training; shifting animals from one area to another.
• Driving company vehicles such as trucks, tractors, and gators.
• Operation of hand tools such as chainsaws, drills, and mowers
• Communicate with Lead Hoof Stock Zookeeper and Zoo Vet regarding animal’s welfare and health observations, and assist with procedures as well as administer medicine as needed
• Restocking supplies and inventory
• Provide assistance with live animal interactions and showings (seasonal) and informally educate visitors between presentations as well as provide guidance for job shadowing
• Providing Enrichment for animals, including but not limited to: cutting brows, adding scents in habitats, giving rawhide for carnivores
• Provide Customer Service as needed; crowd control, first aid, search for missing children, giving directions, changing tires and jump-starting customer cars, unloading hay, grain, and shavings, animal capture and help other zoo departments.
• Must attend manager/zoo wide meetings and complete all training required by Southwick’s Zoo

Requirements

• Must be 18 years old or older.
• Must have a High School/GED, preferred BS/BA Degree with 2-4 years of prior animal care experience, preferred to have 2 years of zookeeping
• Must have intermediate language skills to be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
• Must have basic math skills to add, subtract, multiply, and divide in units of measure, using whole numbers, common fractions, and decimals.
• Must have intermediate reasoning abilities to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be able to receive emails and research on the internet.
• Must have valid driver’s license to drive company vehicles on the property.
• Must be able to operate farm equipment and be able to use power tools
• Must have basic knowledge of zoo animals life history and range.
• Must be able to regularly stand, walk, sit, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk/hear and occasionally taste/smell.
• Must be able to lift and/or move up to 100 pounds on a regular basis.
• Must be able to work in outdoor weather conditions regularly, and occasionally work in wet or humid conditions, work near moving mechanical parts, work in high precarious places, work with fumes or airborne particles, toxic or caustic chemicals, extreme hot and cold non weather conditions, with occasional risk of electrical shock and vibration.
• Will occasionally be exposed to animal bites, kicks, or charging and have to run or climb, and regularly have to lift heavy objects.
• Must be a team player

[/et_pb_toggle][et_pb_toggle title=”Parking Supervisor (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

The parking supervisor will oversee parking lot attendants and all parking areas with an emphasis on safety, communication, and efficiency. This position is a seasonal position/

Parking supervisor will also be required to take shifts as a parking attendant in a supervisory role. They will assist guests with parking their vehicles in a safe and organized manner. Job responsibilities include assisting with scheduling, schedule changes, shift coverage, staff management, time management, parking lot set-up, parking lot maintenance and supply management, directing vehicles (including school buses) to park in the appropriate areas, directing traffic as guests cross the street, maintaining a safe environment for both drivers and pedestrians, keeping parking lots clean and free of litter, and assisting in other areas of the zoo as needed. Salary based on experience.

Requirements

• Must be at least 18 years of age with a drivers license for at least 2 years.
• Weekend and night availability is a priority.
• Must have experience in the parking industry.
• Must be safety conscious and have a strong attention to detail and problem-solving skills.
• Must have a positive and upbeat demeanor.
• Must have strong customer service and communication skills.
• This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.
• Must be comfortable working outdoors and in the sun for extended periods of time.
• This is a high energy position and requires the ability to move quickly.

[/et_pb_toggle][et_pb_toggle title=”General Ride Operator (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Ride Operators are responsible for operating the mechanical amusement rides within the zoo. They must ensure a safe environment for zoo visitors while providing excellent customer service. Operators board and secure guests, operate rides, enforce zoo safety rules and regulations, and perform additional tasks as required by management. May also assist with parking as needed.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Must be friendly and comfortable interacting with visitors, including answering questions.
• Must be safety conscious and have the ability to work quickly and safely with others in a supervisory capacity.
• Must complete yearly safety training.
• Must have excellent communication skills and ability to maintain effective communication.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Skyfari Ride Operator (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

This position includes both operation and maintenance of our Skyfari ride. Skyfari Operators are required to follow proper safety and operational procedures which include loading and unloading riders, responsibly operating the ride, enforcing safety rules, and reporting concerns as they arise.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Must have experience working with machinery and have mechanical knowledge.
• Must be friendly and comfortable interacting with visitors, including answering questions.
• Must be safety conscious and have the ability to work quickly and safely with others in a supervisory capacity.
• Must complete yearly safety training.
• Must have excellent communication skills and ability to maintain effective communication.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Zip Line Ride Operator (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Employees in this position operate our Soaring Eagle Zip Line ride. Zip Line operators are responsible for ensuring the safety of our visitors while providing a fun and exciting experience. Zip Line Operators handle ride payments, assist guests with boarding the ride, ensure that they are safely restrained, operate the ride, and explain and enforce all ride safety rules and regulations.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Must be safety conscious and have strong attention to detail.
• Must be friendly and comfortable interacting with zoo visitors of all ages.
• Must have a minimum of 2 years mechanical experience.
• Prior ride operation experience is preferred, but we are willing to train.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Train Ride Operator (Applicants must be 21+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Employees in this position drive our Woodland Express Train which is a rubber tire train driven through our North American habitat. Train ride operators are responsible for providing guests with a fun and enjoyable experience while maintaining a safe environment for guests and animals. Responsibilities include driving the train in a safe manner, assisting passengers with boarding and exiting the train, providing information about the zoo and answering visitor questions, and notifying maintenance of any potential mechanical issues.

Requirements

• Applicants must be at least 21 years of age.
• Per MA law, must submit and pass a CORI check.
• A valid drivers license is required.
• Must have prior experience driving trailors and operating machinery.
• Experience with air brakes, tractors, and truck driving is preferred.
• Must be safety conscious and have strong attention to detail.
• Must be self-motivated and dependable.
• Must be friendly and comfortable interacting with zoo visitors of all ages.
• Position would require regularly sitting, standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Landscaping Team Member” disabled_on=”on|on|on” _builder_version=”4.16.0″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Landscaping employees maintain all garden areas within the zoo and assist with planting, watering, fertilizing, and cultivating flowers, shrubs, and trees.

Requirements

• Must have prior experience with gardening/landscaping including familiarity with the methods, tools, and equipment associated with the job
• Must be able to work quickly and efficiently
• Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 50 pounds.

[/et_pb_toggle][et_pb_toggle title=”Safety and Security Officer (Applicants must be 18+)” disabled_on=”on|on|on” module_id=”security” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” global_colors_info=”{}” disabled=”on”]

Overview

Southwick’s Zoo’s Safety and Security Department is looking to expand their team! Safety and Security Officers aids the public in emergency and nonemergency situations, helps to protect the zoo property, and enforce Southwick’s Zoo safety policies and procedures. We are seeking individuals capable of monitoring, analyzing, and identifying situations and determining the best approach to resolve the situations they encounter. Ideal candidates will have excellent customer service skills, impressive ability to communicate well with other, and ability to think critically in any situation. Duties include:

• Perform security patrols of designated areas by foot or vehicle
• Observe for any conditions that may create security concerns or safety hazards
• Respond to emergency situations and/or alarms and contact appropriate emergency services based up situation
• Monitor for the presence of unauthorized persons
• Maintain access control of premises and monitors entrances and exits
• Investigate and prepare reports on accidents, incidents, and suspicious activities
• Provide high level of customer service and assistance to employees and courteous and professional manner

Availability:

Applicants would be working primarily weekends with some holidays and nights

Qualifications:

• High School diploma or GED equivalent
• Must be at least 18 years of age.
• 1 (One) year previous Security experience highly preferred
• Must possess a state issued Driver’s License and Healthcare Provider CPR Card
• Must be able to pass drug screen
• Must be able to successfully pass a CORI background check that includes personal references, criminal history, employment, and education verification, DMV check and credit check if applicable.
• Must have access to reliable transportation

Knowledge/Skill Requirements:

• Good working knowledge of security operations
• Understanding of safety practices in a business environment
• Ability to provide high level of customer service
• Excellent written and verbal communication skills
• Computer proficient
• Able to read, understand, and clearly speak English, and able to constantly use speech and hearing in communication with coworkers and the public
• Able to give and receive instructions
• High attention to detail
• Ability to work in various environments including, but not limited, cold, rain, and heat.
• Capable of patrolling on foot and walking distances totaling up to 5-10 miles per shift
• Ability to stand for long periods of time during shift
• Ability to obtain and maintain specific training in crowd management, T.I.P.S, and CPR/AED

 

To apply, email a copy of your resume and references to HR@southwickszoo.com.

 

[/et_pb_toggle][et_pb_toggle title=”Safety and Security Supervisor (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

The Safety and Security Supervisor will help organize and oversee all security operations for zoo activities and special events. Safety and Security personnel will be under their direction while they develop and implement policies and procedures to maintain safety and security standards.

The Safety and Security Supervisor will demonstrate excellent surveillance and emergency response skills. They will need a strong commitment to security rules and knowledge of hazards and threats to safety. The Safety and Security Supervisor will have a number of people under their responsibility, so they must also exhibit strong leadership skills.

The Safety and Security Supervisor will:

• Assist in the development and help implement safety and security policies, protocols, and procedures
• Assist in recruitment, training, and supervision of safety and security personnel
• Attend meetings with management to determine operational needs
• Assist in the planning and coordination of safety and security operations for specific events
• Coordinate staff when responding to emergencies and alarms
• Review reports on incidents and breaches
• Assist in the investigation and help resolve issues that arise within the park
• Create reports for management on safety and security status
• As directed by operations management, complete duties to help maintain a safe and secure atmosphere for employees and visitors

Requirements:

• Must be at least 18 years of age.
• Proven experience as safety and security supervisor or similar position
• Experience in reporting and emergency response planning
• Excellent knowledge of safety and security protocols and procedures
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Must be committed and reliable. Must be able to pass CORI background check
• High School diploma; Further education in safety and security administration or similar fields are strongly preferred
• Ability to obtain and maintain certifications in basic first aid, CPR/AED, TIPS and crowd management.

[/et_pb_toggle][et_pb_toggle title=”Event Personnel (Applicants must be 18+)” disabled_on=”on|on|on” module_id=”security” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Event Personnel work as part of our Safety & Security Department, and provide a superior level of customer service to ensure a safe and enjoyable evironment for guests as they attend events at Southwick’s Zoo and Galliford’s Restaurant & Tavern. Event Personnel will:

• Assist with various event related duties inlcuding checking guests in, parking, and crowd management.
• Create a safe and enjoyable experience for guests and implement proper safety protocol during events
• Educate guests about safety policies using a calm and positive manner
• Observe surroundings and detect any suspicious or hazardous situations

Qualifications:

• High School diploma or GED equivalent
• Must be at least 18 years of age.
• At least 1 year of experience working in security preferred
• Must possess a state issued Driver’s License and Healthcare Provider CPR Card
• Must be able to pass drug screen
• Must be able to successfully pass a background check that includes personal references, criminal history, employment, and education verification.
• Must have access to reliable transportation

Requirements:

• Understanding of safety practices in a business environment
• Ability to provide high level of customer service
• Excellent written and verbal communication skills
• Able to give and receive instructions
• High attention to detail
• Ability to work in various outdoor environments and weather including, but not limited to, cold, rain, and heat.
• Ability to stand for long periods of time

 

Apply Online

[/et_pb_toggle][/et_pb_column][/et_pb_row][et_pb_row disabled_on=”on|on|on” _builder_version=”4.16″ custom_margin=”-5px|auto||auto||” custom_padding=”0px|||||” disabled=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”Parking Attendant” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Parking attendants assist guests with parking their vehicles in a safe and organized manner. Job responsibilities include directing vehicles (including school buses) to park in the appropriate areas, directing traffic as guests cross the street, maintaining a safe environment for both drivers and pedestrians, keeping parking lots clean and free of litter, and assisting in other areas of the zoo as needed. Employees in this position may also assist with grounds keeping activities as needed.

Requirements

• Weekend availability is a priority.
• Must have a valid drivers license in good standing.
• Must be safety conscious and have a strong attention to detail and problem-solving skills.
• Must have a positive and upbeat demeanor.
• Must have strong customer service and communication skills.
• This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.
• Must be comfortable working outdoors and in the sun for extended periods of time.
• This is a high energy position and requires the ability to move quickly.

 

Apply Online

[/et_pb_toggle][et_pb_toggle title=”Food Service Supervisor (Applicants must be 18+)” disabled_on=”off|off|off” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” global_colors_info=”{}”]

Overview

Food Service Supervisors oversee the daily operations of the food and beverage services within Southwick’s Zoo. They ensure the delivery of exceptional service and product, maintain a safe and clean work environment, and provide guidance and support to Food Service Team Members.  Employees in this position manage and monitor product quality and ensure that all food handling, preparation, and storage standards are met, and they ensure compliance with health, safety, sanitation standards to maintain a clean and safe work environment. Supervisors monitor, observe, and assist Food Service Team Members, enforce all employee standards of conduct per the employee manual and enforce rules/regulations, and assist with training team members.

Availability/Time Commitment: Weekend availability is a priority for this position. Applicants are required to work 5 days a week including weekends.

Experience/Requirements

• Applicants must be at least 18 years of age.
• Must have prior experience in a food service position.
• Must have strong customer service skills and ability to professionally resolve customer conflicts
• Must have experience operating a POS system and handling cash
• Must be highly motivated and goal oriented
• Must be comfortable working in a fast-paced work environment and able to multi-task
• Must have strong problem-solving skills and ability to identify and address issues quickly and accordingly
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

 

Apply Online

[/et_pb_toggle][et_pb_toggle title=”Green Team” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Employees in this position assist with cleaning the zoo grounds to provide a safe and welcoming environment for guests. Green Team employees are responsible for sanitizing highly touched surfaces such as vending machines, interactive displays, the playground, etc within the zoo. They also help ensure that the zoo is clear of litter for the safety and health of our guests and the animals. Green Team employees may assist with other cleaning duties as needed.

Requirements

• Must be self-motivated and able to work independently.
• Must have strong customer service skills
• Knowledge of cleaning supplies, tools, equipment, and methods is preferred.
• Must be able to follow oral and written instruction.
• Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds

 

Apply Online

[/et_pb_toggle][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_divider color=”#cecece” _builder_version=”4.16″ width=”65%” module_alignment=”center” global_colors_info=”{}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row disabled_on=”on|on|on” _builder_version=”4.16″ disabled=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”Retail and Attractions Team Member” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Retail and Attraction Team Members work in the gift shops, ride ticket sales booths, and the Elkhorn Mine and Rainforest Adventure Maze attractions. They provide our guests with excellent customer service as they assist with their purchases. While working at the attractions, attendants are responsible for creating fun and memorable experiences while ensuring the safety of our visitors. Responsibilities include handling cash, operating POS terminal, keeping work area clean and organized, stocking and displaying merchandise, and answering visitor questions.

 Requirements

• Must have strong customer service skills and enjoy conversing with customers.
• Must have friendly and positive personality
• Must be able to work as a team or independently.
• Must have strong communication skills and be able to work in a team environment.
• Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 20 pounds.

 

Apply Online[/et_pb_toggle][et_pb_toggle title=”General Zoo Crew (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ title_font=”||||||||” custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]Overview

This position is ideal for those looking for variety! Employees in this position may work in many areas of the park including parking, ride operations, and more.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Weekend availability is a priority.
• Must be safety conscious and have a strong attention to detail and problem-solving skills.
• Must enjoy working with people, particularly children.
• Must have a positive and upbeat demeanor.
• Must have strong customer service and communication skills.
• This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.

 

Apply Online[/et_pb_toggle][et_pb_toggle title=”Birthday Party Host/Hostess” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Birthday Party Host/Hostesses assist families with celebrating their children’s birthday parties at the zoo. Responsibilities include setting up/breaking down parties, checking in guests, processing payments, and becoming familiar with all aspects of the birthday party packages available at the zoo.

Requirements

• Weekend availability is required
• Applicants must be fun, outgoing, and enjoy working with children
• Must have strong communication and customer service skills
• Must be comfortable working outdoors and able to stand for extended periods of time
• Position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 40 pounds.

[/et_pb_toggle][et_pb_toggle title=”Membership Sales Attendant” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Southwick’s Zoo doesn’t offer memberships, however, EARTH Limited, the education non-profit arm of the zoo, thanks their members with free general admission to our zoo during our normal season.

Membership Sales Attendants are positioned at the zoo’s entrance and process new EARTH memberships and renewals, provide zoo guests with information regarding memberships and EARTH Limited, and perform additional duties as needed.

Availability/Time Commitment: This position has limited openings. Applicants are required to work 3-4 days a week including one weekend day.

 Requirements

• Previous experience with a POS terminal is strongly preferred
• Applicants must be computer literate and have data entry skills
• Must have strong customer and communication service skills
• Must have friendly and positive personality
• Must be able to work as a team or independently
• Must have strong communication skills
• Must be able to multitask with other Admission Team Member duties

[/et_pb_toggle][et_pb_toggle title=”Kiddie Ride Supervisor (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

The Kiddie Ride Supervisor is responsible for achieving operational objectives, customer service satisfaction, and managing the front-line team members in the amusement rides area of Southwick’s Zoo. This position in also responsible for ensuring safety and regulatory compliance. The Kiddie Ride Supervisor is also required to have manager responsibilities if Rides Manager is unavailable.

Availability/Time Commitment: Weekend availability is a priority for this position. Applicants are required to work 5 days a week including one weekend day.

Responsibilities

• Work alongside and direct daily activities of kiddie ride operators.
• Perform duties of kiddie ride operators as needed/
• Participate in team member training/
• Enforce all employee standards of conduct per the employee manual and enforce rules/regulations/
• Perform daily inspection, testing, and routine maintenance of rides.
• Recognize and quickly respond to any ride malfunctions/
• Work with maintenance personnel to identify and implement maintenance activities, preventative maintenance program, and equipment improvement projects/
• Work with maintenance to ensure regulatory compliance and create a safe environment for guests and team members/

 

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• A minimum of one year supervisory/management experience preferred.
• Must have excellent communication skills and ability to maintain effective communication.
• Must have dynamic, energetic, and enthusiastic personality and strong interpersonal skills.
• Must be comfortable with people, particularly children.
• Must be comfortable working with large equipment, mechanical rides, and mechanical parts.
• This position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, kneel crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Events, Outings, & Weddings Staff (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Events, Outings, & Weddings Staff assists with corporate outings and other private events at Southwick’s Zoo and Galliford’s Restaurant & Tavern. Event staff cater and attend to a wide variety of events including weddings, corporate outings, family reunions, baby showers, and more. Event staff assists with all aspects of events from set up to clean up. They will monitor and attend to the needs of our guests and ensure that they have a positive experience.

Requirements

• Weekend and evening availability is required
• Applicants must be at least 18 years of age
• Previous hospitality experience is a plus
• Must be friendly, outgoing, and personable
• Must be able to work quickly and efficiently
• Must have excellent customer services and communication skills
• Position would require regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 40 pounds.

[/et_pb_toggle][et_pb_toggle title=”Retail Supervisor (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

The Retail Supervisor is responsible for achieving operational objectives, customer service satisfaction, and managing the front-line team members in retail locations throughout Southwick’s Zoo. Responsibility include working alongside and directing daily activities of retail personnel and performing duties as needed as a Retail Team Member. The Retail Supervisor must also participate in team member training and enforce all employee standards of conduct per the employee manual and rules/regulations. Retail Supervisors are also required to have manager responsibilities in the event the Manager is unavailable.

Availability/Time Commitment: Weekend availability is a priority for this position. Applicants are required to work 5 days a week including one weekend day

Requirements

• Applicants must be at least 18 years of age.
• A minimum of one year supervisory/management experience preferred.
• Must have excellent communication skills and ability to maintain effective communication.
• Must have dynamic, energetic, and enthusiastic personality and strong interpersonal skills.
• Must be comfortable with people, particularly children.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, kneel crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Admissions Supervisor (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

The Admissions Supervisor is responsible for achieving operational objectives, customer service satisfaction, and managing the front-line team members in the admissions department. Employees in this position work alongside and direct daily activities of Admission Team Members, and perform duties as needed as an Admission Team Member. Additional responsibilities include participating in team member training , enforcing all employee standards of conduct per the employee manual, and enforcing rules/regulations. Admissions Supervisors have manager responsibilities in the event the Manager is unavailable.

Availability/Time Commitment: Weekend availability is a priority for this position. Applicants are required to work 5 days a week including one weekend day.

Requirements/Responsibilities

• Applicants must be at least 18 years of age.
• A minimum of one year supervisory/management experience preferred.
• Must have excellent communication skills and ability to maintain effective communication.
• Must have dynamic, energetic, and enthusiastic personality and strong interpersonal skills.
• Must be comfortable with people.
• This position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, kneel crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Retail Associate ” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Retail Associates work in the zoo’s retail locations. They provide our guests with excellent customer service as they assist with their purchases. Responsibilities include handling cash, operating POS terminal, keeping work area clean and organized, stocking and displaying merchandise, and answering visitor questions.

Requirements

• Must be at least 18 years of age
• Must have daytime and evening availability on weekdays and weekends.
• Must be available to work through December for our Winter Wonderland event
• At least one year of retail experience preferred
• Must have strong customer service skills and enjoy conversing with customers.
• Must have friendly and positive personality
• Must be able to work as a team or independently.
• Must have strong communication skills and be able to work in a team environment.
• Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 20 pounds.

[/et_pb_toggle][et_pb_toggle title=”Kiddie Ride Operator (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ title_font=”||||||||” custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Kiddie Ride Operators are responsible for operating the mechanical amusement rides within the zoo. They must ensure a safe environment for zoo visitors while providing excellent customer service. Operators board and secure guests, operate rides, enforce zoo safety rules and regulations, and perform additional tasks as required by management. May also assist with parking as needed.

Requirements

• Applicants must be at least 18 years of age.
• Per MA law, must submit and pass a CORI check.
• Weekend availability is a priority.
• Must be safety conscious and have a strong attention to detail and problem-solving skills.
• Must enjoy working with people, particularly children.
• Must have a positive and upbeat demeanor.
• Must have strong customer service and communication skills.
• This position would require regularly standing and walking. Applicants must be able to use both hands, reach with hands and arms, kneel, crouch, or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Janitorial Attendant” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Janitorial Attendants are responsible for cleaning and maintaining the zoo’s grounds. They help provide a clean, safe, and welcoming environment for our visitors. Responsibilities will include cleaning restrooms, restocking supplies, picking up and disposing of trash, sweeping and mopping floors, and other assigned tasks. Janitorial Attendants must also assist guests as needed and answer visitors questions.

Requirements

• Must have strong customer service skills
• Knowledge of cleaning supplies, tools, equipment, and methods is preferred.
• Must be able to follow oral and written instruction.
• Position requires regularly standing and walking. Applicants must be able to use hands, reach with hands and arms, stoop, kneel, crouch or crawl occasionally, and be able to lift or move up to 60 pounds.

[/et_pb_toggle][et_pb_toggle title=”Custodial Manager (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

The Custodial Manager is responsible for achieving operational objectives, customer service satisfaction, controlling expenses, and managing the front-line team members in the custodial department of Southwick’s Zoo. This position in also responsible for the routine cleaning, thorough maintenance, and service of all restrooms, porta johns, the playground, waste barrels, exhibit windows, and overall cleanliness of the grounds throughout the park. This position will require constant movement throughout the zoo to routinely monitor, perform cleaning duties, and address staffing issues and/or performance. This position requires training staff, keeping a supply list/inventory, and placing orders for custodial supplies.

Availability/Time Commitment: Must be available to work April through October, 5 days a week. Must be available to work at least one weekend day. Must be available to work full weekends on holidays and event days.

 

Responsibilities

• Work shifts that cannot be filled by Janitorial staff
• Assist in creating weekly work schedules
• Follow disciplinary protocol, disciplinary documentation and report all documentation and issues to upper management.
• Perform daily inspections and stock supplies in all custodial areas throughout the park.
• Conduct routine inventory of all locations and place supply orders weekly.
• Quickly recognize and respond to any custodial calls via walkie talkie.
• Work with maintenance personnel to identify and implement maintenance activities, preventative maintenance programs, and equipment improvement projects.
• Participate in team member training, focusing on cleaning protocols, tools, products, safety, and daily checklists.
• Enforce all employee standards of conduct per the employee manual and enforce rules/regulations pertaining to position and/or professionalism within the zoo environment

 

Experience/Requirements

• Must be at least 18 years of age
• Minimum of 3 years custodial experience or related management experience preferred
• Experience and knowledge of cleaning, cleaning supplies, cleaning tools, and equipment.
• Direct the daily activities and work alongside with the Janitorial Attendants to assist guests and observe employees.
• Must have Personal cleanliness with excellent interpersonal and communication skills
• Ability to maintain a high standard of safety and efficiency
• Strong attention to detail

[/et_pb_toggle][et_pb_toggle title=”Parakeet Landing Attendant (Applicants must be 18+)” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

Overview

Parakeet Landing Attendants work in our walk-through aviary, Parakeet Landing. Attendants monitor and control the flow of visitors into the aviary and maintain a safe environment for both visitors and the birds. Other responsibilities include cleaning the aviary, power washing, diet prep, making and selling feed sticks, and general maintenance.

Requirements

• Must be at least 18 years of age
• Prior experience with birds is preferred.
• Must be comfortable interacting with children and adults.
• Must be friendly and polite with strong customer service skills.
• Must have strong communication skills.
• Must have the ability to work independently and on a team.
• Position would require regularly standing and walking.
• Applicants must be able to use hands, reach with hands and arms, and be able to lift or move up to 50 pounds.

Note: Parakeet Landing applicants are required to upload a cover letter and resume when submitting their online application.

[/et_pb_toggle][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”programinstructor” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row disabled_on=”on|on|on” _builder_version=”4.16″ disabled=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font_size=”18″ header_font_size=”45″ header_2_font_size=”33px” custom_padding=”25px|25px|0px||false|false” border_style=”solid” global_colors_info=”{}”]

Additional Positions

[/et_pb_text][et_pb_toggle title=”Wild Adventure Program Instructor” open=”on” disabled_on=”on|on|on” _builder_version=”4.16″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

[/et_pb_toggle][et_pb_toggle title=”Marketing Intern” open=”on” disabled_on=”on|on|on” _builder_version=”4.17.4″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

[/et_pb_toggle][/et_pb_column][/et_pb_row][et_pb_row disabled_on=”off|off|off” module_id=”animalcare” _builder_version=”4.16.0″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font_size=”18″ header_font_size=”45″ header_2_font_size=”33px” custom_padding=”25px|25px|0px||false|false” border_style=”solid” global_colors_info=”{}”]

Animal Care Positions

[/et_pb_text][et_pb_toggle title=”Director of Education” open=”on” disabled_on=”on|on|on” _builder_version=”4.17.4″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

[/et_pb_toggle][et_pb_toggle title=”Hoof Stock Zookeeper (Applicants must be 18+)” open=”on” disabled_on=”on|on|on” _builder_version=”4.17.4″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

[/et_pb_toggle][et_pb_toggle title=”Part-time Animal Ambassador Keeper” open=”on” disabled_on=”on|on|on” _builder_version=”4.16.0″ title_level=”h3″ custom_margin=”||20px” disabled=”on” global_colors_info=”{}”]

[/et_pb_toggle][et_pb_text disabled_on=”on|on|on” _builder_version=”4.16.0″ disabled=”on” global_colors_info=”{}”]

We do not have any animal care openings at this time. To inquire about future animal care employment opportunities at Southwick’s Zoo, please call 800-258-9182 ext 209 or mail your cover letter (addressed to Betsey Brewer), resume, and two professional references to:

Attn: Animal Care
Southwick’s Zoo
2 Southwick’s Street
Mendon, MA 01756

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